IT-IQ HQ is located at:

Plot 68 Unit 8 Commerce Park Gaborone
0000 – South East, Botswana
+267 3181684

IT-IQ Zambia is located at:

Plot No. LUS/1146
Gardenview Properties 15 Lagos Road Rhodespark
Lusaka Zambia
+260 211 250307

Introduction

This Data Privacy Policy applies to IT-IQ Botswana (“we”, “us”, or “our”) and governs the collection, use, and disclosure of personal data in accordance with the Botswana Data Protection Act 18 of 2024. We are committed to protecting your privacy and ensuring transparency, fairness, and accountability in how we handle your personal data.

Legal Basis for Processing

We process personal data only when:

• You have given explicit consent.
• It is necessary for the performance of a contract.
• It is required by law.

It is in the legitimate interest of our operations, provided it does not override your rights.

Principles of Data Processing

We adhere to the following principles:

• Lawfulness, fairness, and transparency
• Purpose limitation: Data is collected for specified, legitimate purposes.
• Data minimisation: Only data necessary for the purpose is collected.
• Accuracy: We take reasonable steps to ensure data is accurate and up to date.
• Storage limitation: Data is retained only as long as necessary.
• Integrity and confidentiality: We implement appropriate security measures.
• Accountability: We maintain records and conduct regular audits.

Information We Collect

We may collect:

• Identity data (name, ID number)
• Contact data (email, phone number)
• Employment data (job title, company)
• Technical data (IP address, browser type)
• Usage data (website interactions)

Use of Your Information

We use your data to:

• Share with our corporate clients for their HRDC Training Levy Claims
• Maintain records in accordance with all online proctoring vendors
• Provide and improve our services
• Respond to inquiries
• Send updates and promotional content (with consent)
• Maintain website security and analytics

Your Rights

You have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Object to processing.
• Withdraw consent at any time.
• Restrict processing under certain conditions.
• Data portability: Receive your data in a structured format.
• Lodge complaints with the Data Protection Authority

Children’s Data

We do not knowingly collect data from children under 18 without parental consent.

Data Transfers

We only transfer personal data outside Botswana when:

• The destination country ensures adequate protection.
• Appropriate safeguards (e.g., contracts) are in place.

Cookies and Tracking

We use cookies to enhance user experience and analyze traffic. Third-party advertisers may also use cookies to deliver targeted ads. You can manage cookie preferences via your browser settings.

Data Sharing and Disclosure

We do not sell your personal data. We may share it with:

• Authorized IT-IQ staff
• Service providers under data protection agreements
• Legal authorities when required
• Clients under managed services contracts or software subscriptions [related to their employee information on software that is used on a corporate account]

Data Retention

Personal data collected for the purposes of facilitating training or testing is retained for no more than one year after which it is permanently deleted. Data, provided with consent, is retained for marketing purposes for an indefinite period and removed upon request.

Security Measures

We implement, digital security measures via encryption, firewalls, multi factor authentication, cybersecurity best practices, physical access controls and regular audits.
However, no method is 100% secure. We strive to protect your data but cannot guarantee absolute security.

In case of a breach, we will notify affected individuals and the Information and Data Protection Commission within 72 hours.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing compliance. You may contact the DPO at: lebogang@itiq.tech

Complaints and Enforcement

If you believe your data rights have been violated, you may lodge a complaint with the Information and Data Protection Commission.

Changes to This Policy

We may update this policy to reflect changes in law or our practices. Updates will be posted on this page with the effective date.